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Welcome to the PawthosX Feedback, Help, Roadmap, and Ticketing Center

Share ideas, request improvements, and vote on what would make PawthosX One more useful for your team. For support issues, please use the ticket portal instead.

Please Note:

PawthosX releases improvements regularly. New features, pages, integrations, and optional tools may be introduced through the changelog and product announcements. For major redesigns, workflow-impacting changes, or changes that alter daily clinic work, PawthosX will provide advance notice, documentation, and a transition window whenever possible

nonexisitent items still show up

Norepi and bup that show up as expiring soon, are not in the inventory anymore but still show up.

Katie Wiegand2 hours ago
Estimated in <30 days

Google Analytics / GA4 Support in Client Pipeline Reporting

We are preparing support for Google Analytics 4 data inside PawthosX Client Pipeline reporting. The goal is to help clinics better understand how clients are finding them online and how that activity connects to booking and conversion trends. Planned support includes: GA4 connection support Website traffic visibility Booking and conversion tracking Source and campaign reporting Better visibility into client pipeline performance Support for marketing attribution where available Reporting inside Business Presence Easier review of what is driving real appointment interest This will help clinics see which online channels are creating client demand, not just website traffic. More details will be added as the Business Presence reporting workflow is finalized.

Brendan Baker3 months ago
Awaiting Partner Agreement

Insurance Support

Invoice changes: Add visit date/time Right now the receipt shows invoice date but not explicitly the visit timestamp. Clinics often need this for: insurance claims owner reimbursement rabies exposure documentation Example: Visit Date: Mar 11, 2026 – 5:32 PM 2. Patient identifier Large clinics often like a quick patient ID: Patient ID: 102834 Helpful when clients call with the receipt. 3. Payment reference If cards are used later, include last four digits automatically: Payment: Visa •••• 1134 For cash it’s fine as-is. 4. Optional doctor field Some hospitals like: Attending Veterinarian: Dr. Lewis Useful for multi-doctor practices. 5. Receipt clarity You might want to change: RECEIPT #EST-20260311-001 to: Invoice / Receipt EST-20260311-001

Brendan Baker3 months ago