Welcome to the PawthosX Feedback, Help, Roadmap, and Ticketing Center

Share ideas, request improvements, and vote on what would make PawthosX One more useful for your team. For support issues, please use the ticket portal instead.

Please Note:

PawthosX releases improvements regularly. New features, pages, integrations, and optional tools may be introduced through the changelog and product announcements. For major redesigns, workflow-impacting changes, or changes that alter daily clinic work, PawthosX will provide advance notice, documentation, and a transition window whenever possible

Estimated in >90 days +

Client Language Options for Questionnaires, Discharge Records, and Text Messages

PawthosX is planning expanded language options for client-facing communication workflows, including questionnaires, discharge records, and text messages. This feature is designed to help clinics communicate with clients in the language they understand best, without forcing the team to manually translate forms, discharge instructions, or messages outside of PawthosX. Planned functionality includes: Language options for client questionnaires Spanish questionnaire support French Canadian questionnaire support Language options for discharge records Translated discharge instructions and visit summaries Language selection for outbound text messages Translation options inside SMS conversations Preferred client language settings Ability to choose the language before sending client-facing materials This will help clinics: Send questionnaires in the client’s preferred language Provide discharge records clients can clearly understand Communicate by text in English, Spanish, or French Canadian Reduce manual translation work for clinic teams Improve client understanding after visits Support multilingual communities more professionally This is separate from full platform localization. The goal is to make client-facing communication easier to understand, easier to send, and easier to manage across languages.

Brendan Baker about 2 months ago

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Feature Request

Google Analytics / GA4 Support in Client Pipeline Reporting

We are preparing support for Google Analytics 4 data inside PawthosX Client Pipeline reporting. The goal is to help clinics better understand how clients are finding them online and how that activity connects to booking and conversion trends. Planned support includes: GA4 connection support Website traffic visibility Booking and conversion tracking Source and campaign reporting Better visibility into client pipeline performance Support for marketing attribution where available Reporting inside Business Presence Easier review of what is driving real appointment interest This will help clinics see which online channels are creating client demand, not just website traffic. More details will be added as the Business Presence reporting workflow is finalized.

Brendan Baker about 2 months ago

Reports & Exports

Estimated in <90 Days

MFA, Authenticator Apps + Action PINs

We are preparing stronger account security and approval tools inside PawthosX. The goal is to help clinics better protect sensitive actions while keeping daily workflows fast. Planned support includes: Multi-factor authentication Authenticator app support PIN codes for quick identity confirmation PIN verification for digital signatures PIN verification for medication dispensing PIN verification for controlled or sensitive actions Review steps before certain actions are completed Better audit visibility around who approved, signed, or dispensed something This will help clinics add extra protection around important actions without slowing down the entire team. More details will be added as the security and workflow options are finalized.

Brendan Baker about 2 months ago

Workflow Improvements