It eliminates back-and-forth phone calls, manual spreadsheets, and third-party portals by bringing every delivery request, status update, and dispensing action into one unified workflow.

HomeDelivery is fully clinic-controlled.

Clients never see the underlying logistics — they experience it as a service provided directly by your hospital.

What HomeDelivery Does

1. Accept Delivery Requests from Multiple Channels

Requests can come from:

• the MyPet App

• client SMS or email

• MsgBoard threads

• refill reminders

• online pharmacy

• clinic staff creating a request on the client’s behalf

All requests land in the HomeDelivery Queue inside ClinicOS.

2. Syncs With Prescriptions & Refill Workflows

HomeDelivery ties directly into:

• RXGuard

• E-DEA Logs (if controlled)

• CaseFolder

• Inventory

• Billing

• Workflow

This ensures:

• accurate dispensing

• automatic stock tracking

• safety checks

• proper logging

3. Provides Delivery Status Tracking

Deliveries move through structured stages:

1. Requested

2. Pending Review

3. Approved

4. Being Prepared

5. Ready for Dispatch

6. Out for Delivery

7. Delivered / Completed

Status updates sync to the client automatically.

4. Allows Clinic-Controlled Fulfillment

Clinics decide:

• what can be delivered

• when delivery is available

• cut-off times

• delivery fees (optional)

• eligibility rules

• review and approval requirements

No hidden logistics.
No external branding.
No confusion for clients.

5. Manages Diets, Chronic Meds, Refills & Special Orders

HomeDelivery supports:

• chronic medication refills

• preventatives

• compounded meds (if your clinic offers them)

• prescription diets

• non-prescription supplies

All items follow normal approval workflows before they can be dispensed and delivered.

How HomeDelivery Works

1. Client Submits a Request

From MyPet or MsgBoard, the client can:

• request a refill

• request delivery instead of pickup

• select delivery window

• add notes or special instructions

• review the cost before submitting (if enabled)

ClinicOS automatically:

• identifies the patient

• shows medication history

• checks for pending refills

2. Clinic Reviews the Request

The request appears in the HomeDelivery Queue.

Staff can:

• confirm the request

• request clarifications

• deny (with reason)

• verify compliance requirements

• adjust quantities

• attach discharge notes

• update the client

If the medication requires provider approval, the system routes the request accordingly.

3. RXGuard & E-DEA (If Applicable) Run Checks

Before approval:

• RXGuard surfaces contraindications or safety flags

• E-DEA Logs prepare controlled substance logging

• Staff verify dose, appropriateness, and clinical history

AI support is advisory only.
Provider verification is mandatory.

4. Dispensing & Preparation

Once approved:

• item moves to “Being Prepared”

• staff dispense the medication

• label is generated

• inventory adjusts automatically

• E-DEA entry is logged (if controlled)

5. Delivery Fulfillment

Staff update the order to:

• Ready for Dispatch

• Out for Delivery

• Delivered

Clients receive notifications at each stage.

ClinicOS logs:

• timestamps

• staff member

• patient

• delivery window

• completion status

Everything attaches to CaseFolder.

What You Can Do in HomeDelivery

Approve/Deny Requests

Review medical history, refill safety, frequency, or compliance before approving.

Process & Prepare Orders

Print labels, pack medications, and mark orders ready.

Track Delivery Status

Monitor every order from request to completion.

Communicate with Clients

Send updates directly from the order using MsgBoard.

Attach to CaseFolder

Delivery history becomes part of the patient’s continuum of care.

Export Reports

Export delivery history for internal audits or financial reconciliation.

Example in Action

A client requests delivery for a refill of Rover’s Apoquel.

1. Request enters HomeDelivery from MyPet.

2. Staff open the request → RXGuard surfaces the last refill date and safety checks.

3. Provider approves the refill.

4. Staff dispense, label, and mark the order “Ready for Dispatch.”

5. Delivery completes → status updates automatically.

6. Client receives a “Delivered” notification.

7. CaseFolder logs every step — request, approval, dispense, delivery.

No calls. No repeats. No confusion.

Key Integrations

MsgBoard

Delivery-related communication automatically appears in the thread.

CaseFolder

All delivery events become part of the patient’s full care timeline.

Forms

Consent or special handling forms can be attached to the delivery workflow.

Payments

Clients can pay inside MyPet before delivery is dispatched.

Inventory

Stock adjusts automatically upon dispensing.

E-DEA Logs

Controlled substances follow full legal logging requirements.

Why HomeDelivery Matters

For Clinics

• Reduces refill call volume

• Supports subscription-style chronic care

• Keeps clients loyal to your hospital

• Creates predictable workflows

• Improves compliance and refill frequency

For Clients

• No extra trips

• Easy medication access

• Clear communication

• Real-time delivery updates

For Teams

• Centralized refill and delivery workflow

• Clear task assignments

• Automatic logging

• Fewer errors

• Faster turnaround

HomeDelivery transforms medication management into a calm, predictable process.

Important Notes

⚠️ All medication approvals must follow clinic protocols.

ClinicOS cannot approve scripts. All approvals require human review.

⚠️ Delivery Partners may require sealed delivery packages for non-factory sealed packaged (medications, preventions)

Partners may require items (exception of food products) to be in a sealed bag or container for delivery integrity.

⚠️ Delivery does not bypass DEA or state board requirements.

Controlled substances require full verification and E-DEA logging.

⚠️ AI safety checks may miss edge cases.

Providers must review all medication details manually.

⚠️ Delivery availability is controlled by the clinic.

Your clinic is responsible for delivery fees, windows, and policies.

⚠️ Do not use HomeDelivery to bypass in-clinic rechecks or monitoring.

Follow your medical director’s guidelines for refill intervals.

‼️ HOMEDELIVERY CANNOT SEND DEA CONTROLLED MEDICATIONS!

Nothing that is scheduled on the DEA or State controlled registry can be sent via HomeDelivery. PawthosX does it's best to program preventative and alert action into HomeDelivery to prevent this, ultimate responsibility remains with the clinic.