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Welcome to the PawthosX Feedback, Help, Roadmap, and Ticketing Center

Share ideas, request improvements, and vote on what would make PawthosX One more useful for your team. For support issues, please use the ticket portal instead.

Please Note:

PawthosX releases improvements regularly. New features, pages, integrations, and optional tools may be introduced through the changelog and product announcements. For major redesigns, workflow-impacting changes, or changes that alter daily clinic work, PawthosX will provide advance notice, documentation, and a transition window whenever possible

In Progress

Re-update SOAP

Would there be a way to have the SOAP able to be re-made? Sometimes I add labs after the fact as I have forgotten to put them in there and I want the SOAP to be remade before I have finalized the SOAP.

In Progress

nonexisitent items still show up

Norepi and bup that show up as expiring soon, are not in the inventory anymore but still show up.

In Progress

Template Updates

Updates to templates, questionnaire formatting, and file size handling

Estimated in >90 days +

RingCentral Phone Embedded

Support for RingCentral inside PawthosX One. More to come.

In Progress

Dental Charts and Dental Improvements

Dental charts for feline, canine, and equine patients

1Oct 15
Awaiting Partner Agreement

Gusto HR and payroll integration

Connect PawthosX One with Gusto through embedded workflows and Zapier-ready automation, helping independent clinics manage employee onboarding, payroll, and HR tasks without duplicating information across disconnected systems. PawthosX will connect and coordinate the workflow, not attempt to rebuild payroll software.

Estimated in <30 days

PawthosX One Mobile

Bring the core PawthosX One experience to iOS and Android, giving veterinary teams secure access to schedules, Flow, patient records, messages, tasks, approvals, and key visit activity away from the workstation. Built for fast, role-aware actions rather than squeezing the desktop application onto a smaller screen.

Estimated in <30 days

Pawsworth Application

Updates to include record requests, due dates, pet “passports”, and Client “Code” for access- allowing clients to request a code that let’s ERs view the records for 36 hours.

Estimated in <60 days

Integration Readiness: VetVerifi record exchange

Connect with VetVerifi to simplify requesting, receiving, and exchanging verified veterinary records without repeatedly downloading, chasing, and re-uploading documents.

Estimated in >90 days +

Client Language Options for Questionnaires, Discharge Records, and Text Messages

PawthosX is planning expanded language options for client-facing communication workflows, including questionnaires, discharge records, and text messages. This feature is designed to help clinics communicate with clients in the language they understand best, without forcing the team to manually translate forms, discharge instructions, or messages outside of PawthosX. Planned functionality includes: Language options for client questionnaires Spanish questionnaire support French Canadian questionnaire support Language options for discharge records Translated discharge instructions and visit summaries Language selection for outbound text messages Translation options inside SMS conversations Preferred client language settings Ability to choose the language before sending client-facing materials This will help clinics: Send questionnaires in the client’s preferred language Provide discharge records clients can clearly understand Communicate by text in English, Spanish, or French Canadian Reduce manual translation work for clinic teams Improve client understanding after visits Support multilingual communities more professionally This is separate from full platform localization. The goal is to make client-facing communication easier to understand, easier to send, and easier to manage across languages.

Awaiting Partner Agreement

Solace

Designed to support teams, families, and the patients they love through the hardest moment in veterinary medicine. This is not a feature. This is a responsibility. The Moral "Why" Veterinary medicine deserves tools that recognize the emotional truth of the work. Solace is our commitment to designing for the moments that truly define this profession.

Estimated in <30 days

Google Analytics / GA4 Support in Client Pipeline Reporting

We are preparing support for Google Analytics 4 data inside PawthosX Client Pipeline reporting. The goal is to help clinics better understand how clients are finding them online and how that activity connects to booking and conversion trends. Planned support includes: GA4 connection support Website traffic visibility Booking and conversion tracking Source and campaign reporting Better visibility into client pipeline performance Support for marketing attribution where available Reporting inside Business Presence Easier review of what is driving real appointment interest This will help clinics see which online channels are creating client demand, not just website traffic. More details will be added as the Business Presence reporting workflow is finalized.

In Progress

MFA, Authenticator Apps + Action PINs

We are preparing stronger account security and approval tools inside PawthosX. The goal is to help clinics better protect sensitive actions while keeping daily workflows fast. Planned support includes: Multi-factor authentication Authenticator app support PIN codes for quick identity confirmation PIN verification for digital signatures PIN verification for medication dispensing PIN verification for controlled or sensitive actions Review steps before certain actions are completed Better audit visibility around who approved, signed, or dispensed something This will help clinics add extra protection around important actions without slowing down the entire team. More details will be added as the security and workflow options are finalized.

Estimated in <30 days

Patient Snapshot Overview

We are preparing a faster way to review key patient context inside PawthosX. The goal is to help teams quickly understand what matters before opening the full medical record. Planned support includes: Recent visit history overview Weight trends over time Active problems and ongoing concerns Important reminders or follow-up needs Recent diagnostics or notable results Quick clinical context before the visit This would give the care team a clearer starting point without having to dig through the entire record first. More details will be added as the workflow is finalized.

Estimated in <30 days

MsgBoard Voice Drafting + AI Communication Polish

We are exploring a MsgBoard upgrade to make client communication faster, cleaner, and easier for clinic teams. The goal is to help teams turn rough notes, dictated thoughts, or quick message drafts into professional client-facing communication without leaving PawthosX. Planned support may include: Voice-to-text drafting inside MsgBoard AI-assisted message cleanup Client-friendly SMS replies Professional email drafts Website/widget chat replies Conversation summaries before responding Shortening or simplifying long messages Adjusting tone for clarity, empathy, or professionalism Team review before anything is sent This came from real clinic workflow feedback: teams are already using outside AI tools to write client messages. PawthosX should bring that workflow directly into MsgBoard so communication stays connected to the patient, client, and conversation history. Example use cases: Dictate a rough callback note and turn it into a polished client text Summarize a long message thread before replying Convert clinical shorthand into a client-friendly explanation Make a message warmer, shorter, or more professional Draft an email follow-up from a MsgBoard conversation This feature would support the team, not replace their judgment. Clinic staff would review and approve messages before sending.

Awaiting Partner Agreement

Home Delivery

PawthosX has created Home Delivery workflows to help clinics coordinate eligible item delivery directly from PawthosX One. This feature is designed for clinics that want a cleaner way to offer delivery for approved items without managing separate spreadsheets, manual texts, or disconnected delivery tools. Home Delivery will allow clinics to prepare delivery orders, confirm client details, track status, and keep delivery activity connected to the client and patient record. Current status: Built, pending partner approvals before scheduling is enabled. Planned functionality includes: Create home delivery requests from eligible invoices, prescriptions, or product orders Confirm client address and delivery contact information Select delivery-eligible items Set clinic-defined delivery rules and restrictions Track delivery status inside PawthosX Notify clients when a delivery is being prepared, scheduled, dispatched, or completed Store delivery history on the client and patient record Support clinic review before any order is released for delivery Enable scheduling once approved delivery partners are active This will help clinics: Offer more convenient client service Reduce phone calls about pickup timing Support medication, food, retail, and supply fulfillment workflows Keep delivery activity connected to the medical and billing record Improve visibility for front desk, pharmacy, and care teams Reduce manual coordination outside the system Home Delivery is intended to keep the clinic in control of what can be delivered, when it can be delivered, and which items require staff approval before release. The goal is simple: Let clinics move approved items from the hospital to the client’s home without turning delivery into another disconnected workflow.

Dec 31Moderate Priority
In Progress

ParaSight Lab Equipment Integration

PawthosX is working on an integration with ParaSight lab equipment to help clinics bring diagnostic results directly into the patient record. ParaSight provides in-clinic diagnostic capabilities across areas such as fecals, hematology, chemistry, immunoassay, and urine analysis, and existing integration patterns support automatic upload of diagnostic results into veterinary software. With this integration, PawthosX aims to reduce manual result entry, improve diagnostic recordkeeping, and keep lab data connected to the visit where it belongs. Planned functionality includes: Receiving ParaSight diagnostic results inside PawthosX Attaching results to the correct patient record Connecting results to the related visit when available Supporting in-clinic diagnostic workflows Reducing duplicate manual entry Making results easier to review from the EMR Preserving diagnostic history for future care Ordering labs from PawthosX One This will help clinics: Save time during lab result documentation Reduce transcription errors Keep diagnostic results connected to the medical record Improve visibility for doctors and technicians Support faster point-of-care decision-making The goal is to make ParaSight results flow into PawthosX naturally, so diagnostic information becomes part of the clinical workflow instead of another separate system the team has to chase.

Estimated in >90 days +

Native Spanish & French Canadian Language Support

PawthosX is planning expanded native language support for Spanish and French Canadian across key clinic and client-facing workflows. This is designed for clinics serving multilingual teams and clients, including Spanish-speaking communities in the United States, Puerto Rico, Mexico, and French-speaking clients in Canada. Planned functionality includes: Native Spanish language support Native French Canadian language support Ability to choose a preferred client language Translated client questionnaires Translated intake forms Translated discharge instructions Translated visit summaries Language selection during client communication workflows Support for multilingual clinic-client experiences inside PawthosX One and Pawsworth This will help clinics: Communicate more clearly with clients in their preferred language Reduce confusion during intake, discharge, and follow-up Support Spanish-speaking and French Canadian client communities Improve client understanding of care instructions Create a more inclusive experience without forcing clinics into manual translation work The goal is to make multilingual communication feel native inside PawthosX, not like an afterthought bolted onto the side.

Estimated in <60 days

Atlas Scheduler Templating & Color-Coded Schedule Templates

PawthosX is planning Atlas Scheduler Templating, a reusable scheduling system that lets clinics build standard schedule templates once and apply them across doctors, rooms, vehicles, days, and locations. This is designed for real clinic operations where scheduling is more than open time slots. Doctors have different workflows, rooms have different purposes, and mobile vehicles need their own availability, staffing, and route logic. With Atlas Scheduler Templating, clinics will be able to create reusable templates with color-coded blocks and schedule templates by appointment type, then apply them into Atlas with preview, conflict detection, and controlled commit. Planned functionality includes: Reusable schedule templates for DVMs, rooms, and vehicles Color-coded time blocks for quick visual recognition Templates for GP days, surgery blocks, dental suites, mobile routes, admin time, lunch, buffers, and closed time A visual template builder Saved template library Ability to clone, edit, archive, and reuse templates Apply templates to one day, selected days, date ranges, or recurring schedules Preview before applying changes Conflict detection before schedules are changed Clear visibility into what will be added, changed, skipped, or overwritten Template attribution on schedule blocks after they are applied This will help clinics: Build schedules faster Standardize provider, room, and vehicle workflows Make Atlas easier to read at a glance through color-coded blocks Reduce manual schedule rebuilding Catch conflicts before they affect appointments Support mobile, in-clinic, and room-based scheduling from one system The goal is not a basic recurring calendar tool. The goal is a true operational scheduling templater inside Atlas, giving clinics reusable, visual, color-coded schedule logic that can scale with the way the hospital actually runs.

Estimated in <60 days

MMS Attachment Support for SMS Conversations

PawthosX is planning MMS attachment support for SMS conversations inside the communication system. This will allow clinics and clients to send and receive image or media attachments through SMS threads, making communication more complete when a photo or file is needed. This is designed for common workflows such as clients sending photos of a concern, clinics sharing visual updates, or teams attaching relevant media during a conversation. Planned functionality includes: Receiving MMS attachments from clients Viewing media attachments inside SMS conversation threads Sending attachments from PawthosX SMS conversations Supporting uploaded files inside the message composer Storing message attachments alongside the communication record This will make SMS conversations more useful for real clinical and client communication, especially when a picture answers the question faster than another message.